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Frequently Asked Questions

  • How much is shipping? How long will it take to arrive?

    Shipping is free if you're logged into your online account. If you'd prefer to checkout as a guest, shipping is $8.

    Shipping timeframes vary. In New Zealand please expect a 3-5 business day delivery for urban areas & 4-7 business day delivery for rural areas.

    For our Australian customers, your order could either be sent from New Zealand or our Australian Distribution Centre, so shipping timeframes may vary based on availability.  We endeavour to always send orders from Australia first so you have the quickest delivery. We estimate 3-7 business day delivery taking into consideration of New Zealand sent orders, but it may be quicker!

  • What is your return policy?

    We understand that sometimes things don't work out, so we've tried to make resolving things easy with our returns process. If you're not happy with your online purchase, we'll happily give you a full refund or exchange (including sale items) within 14 days of receiving your order. Return postage is covered by you, the customer. We're unable to accept returned items if they have been worn or damaged after purchase. Care products and gift cards are non-refundable. Read more here

  • What payment methods do you offer online?

    In New Zealand we accept payments via Visa, Mastercard, American Express, Laybuy and Afterpay.

    In Australia we accept payments via Visa, Mastercard, American Express and Afterpay.

  • Can I click and collect with one of your stores?

    Yes! During checkout, select "Pick up in-store". Select a region and store to suit you and pay as usual. You'll recieve a confirmation email of your order, and you'll also recieve another email when the item(s) is ready to pick up at your selected store. Easy as that.